This page explains what you buy when you unlock a report on Evalúa, and when we give your money back.
1. What you buy
A full report for one listing costs US$19. A 30-day pass costs US$49 and opens every full report you view for 30 days. Both are one-time payments made through Stripe. There is no subscription and nothing renews. We never see or store your card details.
Your purchase opens in the browser you paid from, and it is saved to the Evalúa account for the email you paid with (we create one, with no password, if you have none). On another browser or device, or after clearing site data, sign in with that email and it opens there too.
2. Immediate access and your right to cancel
A report opens as soon as your payment is confirmed. Before paying, you ask for that immediate access and confirm that, once the report opens, the 14-day right to cancel an online purchase (which consumer law gives buyers in the European Union and some other places) no longer applies. This does not affect the refunds below.
3. When we refund in full
- The report does not open after you pay, or it opens with sections missing.
- You were charged more than once for the same purchase.
- A technical error on our side gave you the wrong report.
Write to contacto@evalua.do within 14 days of paying, from the email you used at checkout, and tell us which report it was. We reply within 2 business days. Approved refunds go back to the card you paid with; your bank usually shows them within 5 to 10 business days.
4. What a refund does not cover
A report is an automated, indicative analysis based on public listing data and Evalúa’s own datasets. It is not an appraisal (see section 2 of our Terms of Service). Disagreeing with an estimate, or changing your mind after the report has opened, is not a reason for a refund.